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I was going through some of my old paystubs and I found a check in one of them from early this year. Normally I use mobile deposit and write the date that I deposited the check on the check itself, but I did not do that with this one. The back is endorsed, and I could not find the amount of the check listed on any of my statements. Could I visit a TD bank location and have them see if the check has been deposited?
May 26, 2017 11:52:27 AM
In reply to Megan, Cheshire
Thanks for stopping by the TD Helps Community, Megan. We will be sure to guide you in the right direction today.
First, you have the option of visiting a TD Store for assistance. For lobby hours and locations near you please visit https://go.td.com/1nq31dc. Or, you can give us a call anytime, day or night 24/7 at 888-751-9000 to speak with our Customer Service Representatives who can also mail a copy out for you.
If you use Online Banking, you may also send us a Secure Message to request a copy of the deposit in question. Once you're logged in to your Online Banking please click on the 'Customer Service' tab and then 'Send a Message'. On the new page, there will be a message field and a drop down menu where you can choose a subject. To make a request for check images, you would need to change the subject to 'Request a Transaction Copy'. You will then be directed to select and fill out details about the deposit that you're requesting including the date and amount. Please note that there may be fees included for this service. Take a look at our Fee Schedule: https://go.td.com/2kFZ5mK.
If you are not enrolled in Online Banking, you may do so at https://go.td.com/1lqyp6r. You will need your account number and ATM/debit card number, Social Security number and email address to complete the enrollment. The system will lead you step-by-step through the process. If you have any questions about the enrollment process, please call our Banking Specialists 24/7 at the number mentioned earlier for further assistance.
We hope this information is helpful, Megan. Have a wonderful weekend!
Alara B, Mount Laurel
May 26, 2017 11:52:51 AM