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It was mistakenly torn when envelope was ripped but all account info is there, a clean rip
September 13, 2015 01:49:16 PM
In reply to ana, boston
Welcome to the TD Helps Community, Ana. We are happy to assist you today.
Since you mentioned that all the account info is still on the check, we recommend checking with the TD Bank Store where you will be making your deposit to evaluate the check. Feel free to check out: http://bit.ly/TDStores for TD locations and lobby hours near you.
If the damage has impacted the MICR line of the check (line containing the routing and account information), a new check will be needed. Without complete account information, please keep in mind that the funds from the check may not be able to be collected from the originating bank. We recommend reaching out to the party who provided the check so that they can cancel the existing one and provide a replacement for you. We apologize for any inconvenience this may cause.
For any assistance you may need, we are available 24/7 at 888-751-9000 for your questions and concerns. Or, if you'll be nearby one of our Stores, feel free to stop in.
Thanks for reaching out, Ana and take care!
Alara B, Mount Laurel
September 13, 2015 01:49:53 PM
1 person recommended this