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i can log in on my computer but when i try to log in on the app it gives be a secu
John, port saint lucie
October 30, 2014 05:43:36 PM
In reply to John, port saint lucie
Thanks for reaching out to us on TD Helps, John. We would love to help you with logging into your mobile banking.
If you are not able to log into your Online Banking App, a member of our Digital Banking team can assist with changing your security questions and logging you into your account. You can reach a Specialist by calling 800-493-7562, 24/7. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
Since you stated that you are able to log onto your TD Bank Online Banking through your computer, you can view and change your security questions and answers by selecting the "Customer Service" tab. Once you’re there, under "Self Service" please click on the "Change Security Question/Answers" link. It will then take you to the "Update Your Security Questions and Answers" page where you can change/update your information by selecting the "Change" link after each question.
For security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
We hope this helps, John, and enjoy the rest of your day!
Cameron P, Mount Laurel
October 30, 2014 05:47:59 PM