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February 20, 2015 07:57:16 PM
In reply to Tanisha, California
Good evening, Tanisha and thanks for joining us! We'll be glad to help you with some options for unlocking your account.
First we'd like to let you know that your online account can become locked after three login attempts, for your account security. To review and fix your online account, please contact a Banking Specialist directly at 888-751-9000, 24 hours a day, 7 days a week, who will be more than happy to assist you.
Just in case you think you haven't exceeded your number of login attempts, you're also able to reset the password for your personal account yourself if you remember your user name and have a Social Security number. Please start here: http://bit.ly/1eaISlq. Then, please click the Trouble Logging In link located below the password field. After entering your user name and the last four digits of your Social Security number, you'll be asked to answer two security questions. If you can successfully complete these steps, you'll be able to update your password.
Another option you have is to stop in at your local TD Bank Store, where a Representative will also be able to help. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
If you are referring to your password on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
And to reset your password for a TD Go Card please click: http://bit.ly/1m8bjUS and select "Forgot Password." For additional assistance please dial 855-219-8050.
Thanks again for the visit and hope this clears it up for you, Tanisha! Have a great Friday night.
Kristen P, Mount Laurel
February 20, 2015 07:58:20 PM