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I got a new phone and my username unfortunately didn't save. Can you help me with resetting my username or retrieving it?
April 8, 2015 10:14:24 AM
In reply to Kaitlyn, Providence
Thanks for dropping by TD Helps today, Kaitlyn.
The quickest and easiest way to retrieve your Online Banking User Name is by contacting our Banking Specialists directly. They can be reached at 888-751-9000, day and night! After one of our specialists has verified you with the proper identification information, they’ll be able to assist you in retrieving your Online Banking User Name. If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you are referring to your User Name on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
Additionally, you may also visit your local TD Bank Store during normal lobby hours to obtain your User Name in person, where a Representative will be able to help you. To find out TD store locations near you, please visit, http://bit.ly/TDStores.
Let us know if you have any further questions. Have a wonderful day!
LiShu R, Mount Laurel
April 8, 2015 10:18:31 AM