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Is my debit card frozen
December 4, 2017 10:57:20 AM
In reply to Jamie, Chishester
Thanks for reaching out to us, Jamie.
It sounds like you may be having some difficulty using your debit card. We know this can be frustrating and we'd like to help.
If your debit card is being declined, it could be for several reasons. We'd like to review your account and the declined transactions to determine why this is occurring. As TD Helps is considered an unsecure forum, we're unable to access Customer accounts, but please give us a call at 888-751-9000. We have Specialists available around the clock to troubleshoot this with you.
You can also send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
As always, you're also invited to visit us at a local TD Bank Store to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope to hear from you soon, Jamie. Take care.
Candice A, Mount Laurel
December 4, 2017 10:57:49 AM