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I am currently in Germany on a business trip and recently made several identical charges of about 31 euros each, all of them initiated by me and therefore legitimate, which resulted in my business debit card being blocked. I need to have this action reversed immediately and hope you can help me achieve this. Thank you!
MICHAEL, New York (currently abroad)
January 4, 2015 02:16:04 PM
9 people recommended this |
In reply to MICHAEL, New York (currently abroad)
Thanks for stopping by! We're sorry to hear of any trouble with your debit card and would be glad to get you going in the right direction, Michael.
Please keep in mind that TD Bank does monitor customer debit cards for your account security. As you mentioned that several similar charges occurred, it's possible that this could result in a block.
Since you experienced a recent decline while attempting to use your card abroad, we apologize, and recommend that you contact a Banking Specialist 24/7 from outside the US at 1-888-751-9000 or, you can call us collect from outside the U.S. and Canada via a landline at 1-215-569-0518.
If your account is enrolled in Online Banking, you're also able to send a Secured Message regarding your debit card to one of our Banking Specialists, who can assist you via message. Please log in at http://bit.ly/1eaISlq, click the Customer Service tab and use the Send a Message link with your request. Please note that we would like to assist you directly here; however, we do not have access to your personal information since this is considered an unsecured forum.
As you mentioned that you're traveling, if you have not already done so we also advise you to provide us with your travel dates and destinations when you call or include them in your message so that we may ensure your card will work as you expect during the rest of your trip. You're also welcome to view our tips for overseas travel at http://bit.ly/1gDrDYu. And, you may also want to review our international travel frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope this will help, Michael and enjoy the rest of your time in Germany! Take care.
Kristen P, Mount Laurel
January 4, 2015 02:18:18 PM
2 people recommended this
In reply to Kristen, Mount Laurel
thank you for your message! I need someone to take action and not just give me information and advice. There are eight identical charges in succession that I personally initiated (i.e., THEY ARE ALL LEGITIMATE) which resulted in my debit card being blocked by TD Bank. I need to communicate with someone who has the authority to unblock my card. I have all the information needed to identify myself, my business account and the associated debit card.
MICHAEL, New York
January 6, 2015 01:29:00 PM
In reply to MICHAEL, New York
Thanks for joining us again on TD Helps, Michael.
We apologize for the inconvenience however for immediate assistance; we ask that you contact us 24/7 by dialing 888-751-9000. If you are still abroad, you can call us from outside the US by dialing 856-751-9000 or via a landline at 1-215-569-0518. After account verification, our Representatives will be happy to assist you with your card.
Please understand that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Michael and have a good day.
Megan K, Mount Laurel
January 6, 2015 01:29:48 PM
In reply to Megan, Mount Laurel
I have sent several secure messages and still got no response, my debit card is blocked and i'm on vacation and i need you guys to fix this for me , its frustrating.
June 16, 2017 02:58:40 PM
In reply to Peter, NY
Hi Peter. Thank for reaching out to us.
We're very sorry to hear the trouble you're having with your debit card while on vacation and we'd like to help.
Because TD Helps is considered an unsecure forum, we do not have access to your account or debit card information. For immediate assistance, we ask that you call us at 888-751-9000. We're available 24 hours a day, 7 days a week to assist you. If while traveling, you are still near a TD Bank Store, we can assist you there as well. To find a TD Bank Store near you, please click here: https://go.td.com/1nq31dc. If are currently traveling abroad, you may not be able to call an 888 number. To reach us by phone from outside of the United States, use country code 011 and call 856-751-9000 or you may call us collect with operator assistance from a landline at 215-569-0518.
We look forward to hearing from you soon so that we can get this resolved. Take care, Peter.
Customer Service Team, Mount Laurel
June 16, 2017 02:59:19 PM