Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I have a student checking account and my mother gave me a $50,000 HSBC Canada check and I went into my local TD Bank and they took it from there (This was early December). I never heard of what happened with the check after and it was never deposited. However on January 27, I received a letter titled "Foreign Check Collection Advice" saying that my check was sent to the Foreign Bank for payment. It then said they needed a receipt of funds from the Foreign Bank for payment. It has been a very long time and I was wondering how much longer this whole thing will take, and where my check is right now.
February 24, 2017 05:12:49 PM
In reply to Sean, Avon
We're sorry to hear that you're experiencing difficulty with your accounts, Sean. We're happy to point you in the right direction.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 to speak with general Customer Service. You may also visit a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using https://go.td.com/20QUDRQ. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this information helps, Sean. Enjoy the rest of your day!
Shanika A, Mount Laurel
February 24, 2017 05:13:45 PM