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Do I need to keep my account amount for a certain period of time? I just opened an account a couple weeks ago and the guy told me there were 0 foreign ATM fees. When I checked later it says there are foreign ATM fees.
October 6, 2015 01:02:43 PM
2 people recommended this |
In reply to Katie, Leesburg
Thanks for joining us on TD Helps today, Katie.
We'd like to let you know that with each withdrawal, transfer, and balance inquiry made at an ATM not owned by TD, it is subject to a non-TD ATM fee, which is charged by TD Bank the same business day the transaction is made (fees subject to change). This may be in addition to any fee assessed by the owner of the ATM or network, and may include fees for both withdrawals and balance inquires (or any other transactions done at the ATM). You may reference our current Fee Schedule below.
Depending on the type of account you have with us, your non-TD ATM fees may be reimbursed with a $2500.00 daily minimum balance. Please check out our Fee Schedule for information about the type of accounts needed to avoid a non-TD ATM fee. If you use any ATM in a foreign country, you may also incur international, currency exchange and usage fees regardless of the type of account you have at TD Bank.
For more information on the types of account needed for these fees to be waived and for our current Fee Schedule, you may look here: http://bit.ly/1cTejgt. Please note, fees are subject to change.
With that being said, you'll be glad to know that TD Bank does not charge any foreign transaction fees for transactions made with your TD Bank Visa Debit card. We invite you to review pages 45 of our Deposit Account Agreement at http://bit.ly/1kb17UQ for more information about the exchange rate for purchases. The exchange rate you would receive at an ATM is not set by the bank. Foreign exchange rates fluctuate daily, and customers will pay the exchange rate selected by Visa at the time of an ATM withdrawal. If you have any questions regarding your TD Bank Visa Debit Card, you're more than welcome to reach us 24/7 at 888-751-9000.
If you still wish to close your account, first, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have any questions or concerns about your banking experiences, we invite you to discuss them with us either at your closest TD Store, or by phone at the above mentioned Customer Service number, 24/7. Please find your closest Store and lobby hours here: http://bit.ly/TDStores. We value your business and your input and would like to hear from you. We may be able to provide some options for you as well, depending on your concerns.
With that being, we understand and will provide you with some options. If there are any funds remaining in your account right now, you'll want to visit us at any TD Bank Store to withdraw any remaining amount and request to close the account.
If you're able to bring your account balance to zero exactly using another method, such as your debit card, you're also welcome to contact us by phone as above, or via Secure Message, to give us your account closure request. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Kindly include your account number and specific request when sending your note.
Thanks for reaching out, Katie and please take care.
Alara B, Mount Laurel
October 6, 2015 01:03:52 PM
1 person recommended this