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I have spoken with American Express and told them I can no longer afford the auto payment from my checking account which happens on the second of the month. I want to be certain that you know about it as well.
September 17, 2014 03:08:46 PM
In reply to Leslie, Philadelphia
Thanks for writing in to us, Leslie.
We understand that although you have already cancelled the automatic payment, you want to ensure that the payment does not continue to be withdrawn from your account and we'd be happy to provide you with some guidance to do so.
Please keep in mind that there are two ways to set up an automatic payment, if the payment was set up through American Express, you would have to cancel the payment with them, as you have already done. However, if your payment was set up through TD Bank via Online Banking, you would have to cancel that payment online. If the payment was made through TD Bank's bill pay to cancel it, simply sign in and follow the steps listed below. You can access the login page on our website here: http://bit.ly/1eaISlq. Once you are signed in click on the “Bill Pay” tab located at the top of your screen. Step two is to click on the “Manage Your Bills” tab. Then, select the appropriate biller from the “Biller Name” list, followed by choosing the option “Delete Payment” from the “What would you like to do?” list. After you select the option to delete please click “OK” on the pop-up window. Or you may also call our Digital Banking Specialists 24/7 at (800) 493-7562 for further assistance.
If the payment was set up through American Express, you may want to place a stop payment on it as well. Placing a stop payment, whether is to an ACH or a check, is fairly easy and fast. To do so, you may call Customer Service 24/7 at 888-751-9000, visit your local TD Bank Store (For locations and hours please check out http://bit.ly/TDStores). Finally, if you are enrolled to Online Banking, you may send us a secure message with your request. To send a secure message please login to your account and select the "Customer Service" tab at the top of the page then select "Send a Message." Once there, please select in the subject "General Customer Service."
If you are not currently signed up for Online Banking you may visit http://bit.ly/1lqyp6r to enroll. You will need your account number, debit card number and e-mail address to complete the set up.
When making the request, please be sure to provide the payment information which includes the payee and amount and please state that this request is to cancel all future payments to American Express. Also, prior to placing a stop payment, we encourage you to review our fee schedule at http://bit.ly/1cTejgt since fees may apply. Keep in mind that a stop payment request does not apply to debit card payments, only to automated payments (payments completed with an account number and routing number) or checks. A stop payment request is only valid for one year, if you would like it for longer, a new stop payment must be placed at the expiration of the first. If at some point you would like to remove it, you must contact us directly and notify us.
We hope this information helps, Leslie and enjoy the rest of your day.
Luis C, Mount Laurel
September 17, 2014 03:13:27 PM