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I issued a check via the bill pay. The check was made out to the wrong name so it was returned to me. How do I remove that transaction as I now have the check in my possession.
January 5, 2018 11:58:56 AM
In reply to Michael, Trevose
It's great to hear from you this morning, Michael, and we apologize for any confusion you may be experiencing.
We'll be happy to help.
When using TD Bank's Bill Pay feature, your payments will be made either electronically, or by paper check. The method in which your payments will be made can vary depending on your payee.
As you mentioned that your bill payment was issued as a paper check, it's important to note that the funds from this check will not be debited from your account until the check is presented for payment at a financial institution. As you now have this check in your possession, you may simply void this item as the funds should not have been debited from your account.
If you have any additional questions or concerns in regard to this bill payment, you're welcome to connect with a Specialist from our Tech Support Team so that they may review your account and this payment with you directly. For your convenience, our Tech Support Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 800-493-7562.
We hope this clears up any confusion you may be experiencing, Michael, and thanks again for stopping by.
Enjoy the rest of your Friday!
Brittany M, Mount Laurel
January 5, 2018 11:59:12 AM