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How can I cancel a charge?
02/17/2015 DEBIT CARD VISA DDA PUR
421073 AMERICAN ART THERAPY 703 548 5866 * VA
February 28, 2015 11:30:04 AM
In reply to Adrienne, Wilmington
Welcome to TD Helps, Adrienne and thanks for stopping by with your question!
There are several ways that you may cancel a debit card transaction. We'd like to go over the options with you.
If the transaction was made by using your TD Bank Visa Debit ard (the card linked to your Checking account), and it is currently in a Pending status, in order to have the funds released, the vendor may fax a letter to us on their letterhead to the attention of Fulfillment at 856-533-1138. They need to include the following:
1. Date of authorization
2. Your full debit card number
3. The exact amount debited
4. A brief statement from a representative expressing that they authorize the hold to be released, and their signature.
If the transaction has already been posted to your account, you may contact the merchant directly to determine if the transaction can be refunded. Please note that if the transaction is recurring, you'll want to contact the company directly to prevent any future debits as well. We apologize; however, keep in mind that a stop payment cannot be placed on a transaction made with a debit card.
Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information. With that being said, we do ask that you contact us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be happy to look into this further for you and provide any other options. Or, feel free to visit us during lobby hours to speak with a Customer Service Representative. Click here: http://bit.ly/TDStores for a list of TD Stores and hours near you.
If by any chance this purchase was made by using your TD Visa Credit Card, you may contact our Credit Card Specialists 24/7 at 888-751-9000. For TD Go Card assistance, you may contact TD Go Card Customer Service 24/7 at 855-219-8050. And just in case you are referring to TD Visa Gift Card, our Visa Gift Card Specialists can be reached at 888-294-2249.
Hope this helps and let us know if you have any additional questions, Adrienne!
LiShu R, Mount Laurel
February 28, 2015 11:30:59 AM