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I was on an automatic payment cycle for a service that was fraud and they won't cancel the cycle. It was just processed and I need to cancel ASAP
Ryan, New York
March 22, 2016 08:08:52 AM
In reply to Ryan, New York
Welcome to the TD Community Ryan.
Depending on the type of transaction that was completed, we may have different options available to cancel it. To best assist, we ask that you contact us 24/7 at 888-751-9000. After account verification our Banking Specialists will be able to review your account further to provide you with the best options available.
If the payment was completed via Bill Pay on www.tdbank.com, we ask that you contact us 24/7 at 800-493-7562.
You may also visit a nearby TD location for assistance with your account and this pending payment.
If you're enrolled for Online Banking, you may send us a secure message requesting details on the transaction in question. If you're not enrolled yet you may do so by clicking here: http://bit.ly/1lU2qfY. You will need your account number, debit card number and Social Security number to enroll online. Once you're enrolled and logged in, to send a secure message on the left hand side of the page you should see an option to "Send a secure message" located in the “Message Center”.
Thanks for reaching out, Ryan. Take care.
Alara B, Mount Laurel
March 22, 2016 08:09:46 AM