Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
How can I cancel a pending payment for a transaction?
October 7, 2014 03:09:24 PM
13 people recommended this |
In reply to Paula, Camden
Welcome to TD Helps, Paula and thanks for stopping by with your question.
If you are looking to stop payment on a pending automatic withdrawal or automated clearing house (ACH), we ask that you contact our Banking Specialists directly for further assistance at 1-888-751-9000. Our Banking Specialists are available 24/7 and after account verification, they would be happy to review your concerns and assist. You may also visit us during lobby for assistance with this stop payment. For lobby hours and locations of TD Stores near you please visit http://bit.ly/TDStores. Please note there may be a fee applied for a stop payment. Please visit: http://bit.ly/1cTejgt to view our fee schedule.
If the pending payment is made via your TD Debit Card, we recommend contacting the merchant directly to request a stop or cancellation.
If the pending transaction is unauthorized, we ask that you contact us immediately for further assistance. You may also stop by and visit us during lobby hours at any local TD Store. For lobby hours and locations of TD Stores near you please visit http://bit.ly/TDStores.
Hope this helps, Paula and enjoy the rest of your day!
Katherine G, Mount Laurel
October 7, 2014 03:11:08 PM
5 people recommended this
How do I stop an automatic Send Money transfer that I set up?
Ben, California, MD
June 14, 2017 12:45:36 PM
In reply to Ben, California, MD
Thanks for joining us, Ben. Great question!
You have the ability cancel recurring and one-time payments in Send Money all the way up to the send date. With recurring payments, you have the option to cancel just one or all future payments.
Start by logging into your Online Banking or Mobile Banking. You can do that by clicking here: https://go.td.com/1eaISlq. Once logged in select the 'Send Money' tab. In Send Money, click on 'Activity'. From here, you can select the pending payment that you'd like to and click the 'Cancel' button. If it's a recurring payment, you will be asked if you'd like to cancel that payment only or all future payments.
If you do this on the day that the payment is pending, you'll see the recurring payments and the one in process. You'll need cancel the pending payment for that day as well.
If you have any difficulty, please don't hesitate to give us a call. Our Tech Support Specialists are available 24/7 at 800-493-7562 to help. You're also invited to visit us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
Have a great day, Ben!
Customer Service Team, Mount Laurel
June 14, 2017 12:46:24 PM
1 person recommended this