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Dear! TD Bank
I am was Order online and the seller was cancel my Order because my put wrong some address of my account
and I am was to TD- bank office to asked them help me calcel my money pending , but the TD bank office assistance tell me can not help to cancel just waiiting automatic the money will back to my account .
January 23, 2015 05:10:07 PM
2 people recommended this |
In reply to Long, Jamcai
Thanks for reaching out to us, Long and sorry to hear about any confusion. We'll be glad to explain.
If a Visa Debit card authorization is still listed on your checking account but the transaction was cancelled, in most cases the hold will expire. Once this occurs, the funds will be returned to your available account balance on or after the expiration date set by the merchant.
To determine when the authorization will expire, we invite you to give one of our dedicated Banking Specialists a call. For your convenience, they are available 24/7 at 888-751-9000 and can review the transaction on your account, and provide you with any available options during your call.
You're also welcome to send us a Secured Message for more information. To do so, please log in to your TD Bank Online Banking account at http://bit.ly/1eaISlq. Once you have done so, locate the Customer Service tab at the top right, and then click on Send a Message. Please submit your inquiry and a friendly Representative will respond via secure online messages.
Or, if you'll be nearby one of our Stores, feel free to stop in during our extended lobby hours. If you click here: http://bit.ly/TDStores, you can find the TD Bank Store and lobby hours nearest you.
If you'd like, you may also be able to obtain a Merchant Release of funds that may be on hold. To get a merchant release, the pending charge must still be active on your account and not have been collected by the company. The vendor you're dealing with may fax a letter to us on their letterhead. We'll be able to release these items and return the funds to your available balance when we receive their fax.
They'll need to include the following information and it should be faxed to our Fulfillment Department at 856-533-1138:
-On their letterhead:
-Date of authorization
-Your full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from a representative expressing that they authorize the hold to be released
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct the charge can usually be released within 2-3 hours of receiving the fax.
If you would like any assistance with this process or to make sure the charge can still be released, we'd recommend contacting our Specialists at the number listed earlier, who are available 24/7 to assist you.
Hope this clears up your question, Long! Thanks again for writing in and enjoy your weekend.
Kristen P, Mount Laurel
January 23, 2015 05:13:14 PM
In reply to Kristen, Mount Laurel
I have pending transection to Toyota that needs to be stopped ASAP. Can you pls to stop this payment?
September 14, 2017 11:18:45 AM
In reply to tatyana, brooklyn
Thanks for joining in on the conversation, Tatyana.
Before we begin, we'd like to take a moment to explain that while we would like to assist you directly, please understand that TD Helps is not considered a secured forum, and because of this, we do not have access to your account or personal information.
However, if you would like to speak with a Specialist in regard to having a Stop Payment placed on your account, you're more than welcome to. Our Banking Specialists can always be reached at 1-888-751-9000, as they are available 24 hours a day, 7 days a week, for your convenience. You may also speak with a Customer Service Representative at your nearest TD Store location, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We hope this helps, Tatyana, and we look forward to hearing from you soon. Take care!
Brittany M, Mount Laurel
September 14, 2017 11:19:09 AM