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I recently bought tickets for a yoga class, but cancelled the transaction through the company on Saturday. I received a receipt stating that they credited it back to my account. When I checked my account today, I was still charged for it. I'm just wondering how long it takes for my account to show the money back into my account. Thank you!
July 2, 2015 08:42:10 AM
In reply to Courtney, Newton
We appreciate having you join us at TD Helps, Courtney! We'd be happy to help!
If the merchant processes a refund to your Visa debit card, it usually takes 3-5 business days to be credited. Please note, there are times when the funds may take longer to be credited to your account, as the refund is based on when we receive notice from the merchant. If this time has passed, you may contact us to file a merchant dispute. If you'd like to file a dispute or if you have any further questions about your credit in particular, you may connect with one of our Customer Service Specialists 24/7 at 888-751-9000.
If you're referring to a credit on your TD Visa Credit Card, we encourage you to contact a Card Services Specialist directly at 888-561-8861, 24/7 for assistance in determining more about receiving a credit.
You're also welcome to stop by any TD Bank Store for assistance; please find a listing of the Stores closest to you at http://bit.ly/TDStores.
We hope this information is helpful! Have a great day.
Sandy D, Mount Laurel
July 2, 2015 08:54:30 AM