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refuses to recognize my password
June 6, 2015 04:19:20 PM
In reply to Philip, Westbrook
Thanks for stopping by TD Helps, Philip.
Keeping track of all of our User Names and passwords these days can be tricky. Luckily we're here to help.
When logging in to Online Banking, it is first a good idea to make sure that your Caps Lock is off and your Num Lock is on. This could be causing Online Banking to not recognize the information you are submitting.
If you already know your user name, you may follow this link: http://bit.ly/1eaISlq. This will direct you to reset your password by clicking on the link "Trouble Logging In." From the drop down box select Personal then type in your Username. You will also be asked to type the last four numbers of your Social Security number. After this, please select continue. Online Banking will then ask you to answer two of the security questions you set up when you first enrolled in Online Banking. When you answer them correctly, you will then be asked to change your password. When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to provide the information needed, or also are having trouble with your username, that’s okay. We are here to help! There are other options we can offer you! You can call us directly at 888-751-9000. Our dedicated Banking Specialists are available to you 24/7. After account verification, we would be happy to help you gain access and get you back up and running for your Online Banking. If you are unable to successfully verify your account or if you prefer to sit with a Customer Service Representative, you can visit us at any local TD Bank Store during lobby hours. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2.
If you are having trouble logging in on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 1-888-561-8861.
We hope this helps, Philip, and have a great weekend.
Justin B, Mount Laurel
June 6, 2015 04:21:39 PM