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January 13, 2015 02:22:22 PM
In reply to eileen, si
We are sorry to hear about your difficulties Eileen and would be happy to help.
If you're having trouble viewing your statements, you may not be using the most up to date version of the adobe service, which is what is required to view your statements in PDF format. To update this, once you're logged in please click on the name of your account, which will be listed in blue. Next, click on the "Statements" tab, on the next page you'll see a statement that reads "Statements issued on or after April 2010 are available in Adobe PDF format, so you can print, download or save them for your records at any time." When you locate this statement, you may click directly on the words "Adobe PDF" and that will take you to the adobe webpage to update the service.
If the problem persists, that may mean that your pop-ups are being blocked. The directions on how to turn off your pop-up blocker varies depending on what browser you're using. Typically, you'll find these settings in the "Tools" section of your browser.
If you continue to have trouble viewing your statements please give us a call at 888-751-9000, available 24/7.
Hope this helps. Have a great one!
Yen D, Mount Laurel
January 13, 2015 02:28:53 PM