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What is cats name. Have 3 and have used all three names for different accounts. How can I access my account?
beth, West Berlin
October 27, 2015 05:26:30 PM
In reply to beth, West Berlin
We know it can be frustrating when you're not able to log in! Thanks for reaching out to us about this and we apologize for any trouble you're having.
Since the "pet's name" question has been causing concern for you, we kindly ask you to get in touch with us directly so that we can unlock your account, if necessary, and assist you with updating your questions and answers. You can reach us by calling 888-751-9000, 24 hours a day, 7 days a week.
If you would prefer, we also invite you to visit any local TD Bank Store near you. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
When you do have access again, Beth, we have some tips that may help you with these in the future. Please keep in mind that answers to your security questions are not case-sensitive; however, they do require the answer you originally provided for the question. For example, if you originally answered "New York City" to the question "In what city were you born?", then you must provide "New York City" as the answer each time when your are being challenged with this question, not "New York" or "NYC." For security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
We hope this will help you get back up and running online, Beth.
Thanks again for getting in touch with us and we hope to hear from you soon!
Kristen P, Mount Laurel
October 27, 2015 05:27:22 PM