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Since I opened my account, I have been unable to access the online banking.
I keep getting the error message "A system error has occurred. Please try your request again. If the problem persists, please notify TD Bank at 1-800-493-7562."
Osarogie, Lagos, Nigeria
October 21, 2017 08:34:35 AM
In reply to Osarogie, Lagos, Nigeria
Welcome to TD Helps, Osarogie.
We'd first like to take a moment to welcome you to the TD family, and apologize that you're having so much trouble accessing your Online Banking.
Based on the information you have provided, it sounds as if you may be having trouble with your web browser, and we'd like to take a moment to troubleshoot this issue with you.
Our website, www.tdbank.com, is compatible with the most popular internet browsers, including Chrome, Internet Explorer, Firefox, and Safari. We'd recommend ensuring that the browser you are using is the most up to date version, and you may also wish to try using a different browser. Additionally, we'd also like to recommend disabling any cache and cookies.
If you continue to experience trouble, we apologize for any inconvenience as we ask that you connect with a member of our Tech Support Team directly for further assistance. For your convenience, they are available 24 hours a day, 7 days a week, and can be reached at 800-493-7562.
We see that you're contacting us today from Nigeria. For this reason, if you'd prefer, you're also welcome to call collect, with operator assistance, by asking the operator to dial (215)-569-0518. It's important to note that you will need to call from a landline phone, and as you'll be calling internationally, please be sure to dial the country code 011 before you call.
We hope this information helps, Osarogie. Thanks for stopping by today, and have a great weekend.
Brittany M, Mount Laurel
October 21, 2017 08:34:52 AM