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I tried to connect my TD Bank account to several different places that I'm trying to pay pills to. Planet fitness, Chase Auto, Central Maine Power, and every time I type in the information for my checking account (correctly -- I am sure of this) I am told that they are unable to connect to my bank account. For some of these things, connecting my bank account is the only way I'm allowed to pay online. Why does this keep happening to me?
January 9, 2016 10:44:20 AM
1 person recommended this |
In reply to Sabrina, Portland
Thank you for visiting us on TD Helps, Sabrina.
Please understand that we would like to assist you here; unfortunately, we do not have access to your personal information since this is considered an unsecured forum. To better address your concerns, please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account and transactions with you. Also, you may visit any TD Bank Store, during normal lobby hours to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
In addition, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Thanks again for your visit today, Sabrina. We hope to hear from you soon. Take care!
LiShu R, Mount Laurel
January 9, 2016 10:46:17 AM