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i want to check my account but when i put in the passcode it says "We are unable to process your request. Invalid Information." and then when i click i forgot my passcode and i put in my pre-paid card number it says "Cannot perform this function because you do not have an established Security Question and Answer." Is there a way to fix this. I just want to see if i have anymore money on this account.
josh, hernando, florida
May 30, 2015 08:45:47 AM
In reply to josh, hernando, florida
Thanks for stopping by TD helps, Josh. We are sorry you're having difficulties with our website and we are more than happy to guide you in the right direction to get this resolved.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. If you're referring to TD Visa Gift Card online assistance, you may contact us at (888) 294-2249 for immediate assistance. Also contact 855-219-8050 for help logging into the TD Go Card site and if you're referring to TD Connect Card, please connect with us at 888-568-7130. All the above numbers are available to you 24/7, day and night! Upon account verification, they'll be glad to assist you to get back online in no time.
If you prefer, you may also visit your local TD Bank Store during normal lobby hours, where a Representative will be able to help you. To find out TD store locations near you, please visit, http://bit.ly/TDStores.
Lastly, you may visit here: http://bit.ly/1HJQkB4 for all the information you may like to know about our prepaid cards.
We hope the information provided help. Let us know if you have any further questions. Have a great one.
LiShu R, Mount Laurel
May 30, 2015 08:47:33 AM