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Hi, I'm in Thailand right now and I can't find my atm card, I think I left inside an ATM machine. I tried calling customer service but with the international rates it ate through all my minutes . Can I sort this out online somehow??
December 6, 2014 09:44:37 AM
In reply to Jared, Ridgewood
Good morning, Jared and thanks for contacting us here on TD Helps. We are sorry you lost your ATM card and we are more than happy to guide you in the right direction to get this resolved.
To best assist you, we ask that you contact us directly. To do so without the need for a phone call, you're welcome to send a Secure Message via your TD Bank Online Banking account if you're enrolled. You can do so by clicking here: http://bit.ly/1eaISlq. On the left-hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message. Please submit your concerns regarding your ATM card and a friendly Representative will respond shortly. We'll be able to cancel the card for you and also assist you with receiving a new card at your current location in Thailand.
To request a new card sent to you there, please be sure to include the following information in your message:
-Address to where the card should be mailed
-Do you want your card to be sent via Federal Express?
Please include the following statement “I take full responsibility for the card being mailed to the alternate address.” If you haven't submitted your travel information to us, please also include your trip dates and destination(s) so that we can update your travel notification and help you as quickly as possible with your new card.
Once we receive your reply with this information, we will be able to process your request. If you wish to communicate via online secured messages, please note that your messages will be responded within 24 hours.
In addition, we offer a collect number that you can use to contact us toll-free via phone while you're out of the country. Our Banking Specialists are available 24/7 and after account verification, they would be happy help. To call us from outside the United States please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Thanks again for your visit today! We welcome you back anytime with any other questions, and take care.
LiShu R, Mount Laurel
December 6, 2014 09:48:09 AM