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Just activated my American Express Serve card and can't link to TD account. Does TD accept American Express Serve card?
Sandy, New York
June 12, 2017 03:31:13 PM
In reply to Sandy, New York
Hi Sandy! Thanks for reaching out to us.
We understand that the card you referenced is a prepaid card and it sounds like you're trying to link it to your account with us, possibly to transfer funds. If you're attempting to link your American Express Serve Card in Send Money, our transfer service, it may not work. At this time, Send Money is limited to sending funds to others and does not allow for sending money to your own accounts elsewhere.
But good news! We do offer an external transfer feature that allows you to send funds to your accounts at other financial institutions. In order to do this, you must provide an account and routing number. Fees may also apply. We recommend reviewing our Personal Fee Schedule at https://go.td.com/2kFZ5mK.
If American Express has provided you an account and routing number for direct deposits and ACH transfers, you may be able to set up external transfers. To do this, log into your online banking by clicking here: https://go.td.com/1eaISlq. Once logged in, select the 'Transfer' tab and select 'Transfer to Accounts Outside TD Bank' at the top of the tab. Read over the info about External Transfers and click the orange 'Enroll now' button. You'll be taken to the enrollment page. Confirm that your email address is correct, accept the terms and conditions, review our Fee Schedule, and click 'Accept'. Once enrollment is complete, you should be able to set up a transfer to your American Express Serve Card.
If you experience any problems at all enrolling in this service, don't hesitate to give us a call. Our Tech Support Team is available 24/7 at 800-493-7562 to help. You can also stop in to see us at any of our Stores. To find one near you, click here: https://go.td.com/1nq31dc.
If you were attempting to link this card to your TD account for another purpose, please don't hesitate to reply.
Have a great day, Sandy!
Customer Service Team, Mount Laurel
June 12, 2017 03:31:34 PM