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I've been trying to make purchases at stores and online and these stores and online facilities are declining all of my transactions. I don't know what is going on but it needs to get fixed. And I can't call in and ask because I just cracked my phone. What do I do.
Nia, Brooklyn December 2, 2014 11:20:45 AM
1 Response
In reply to Nia, Brooklyn
Welcome to TD Helps and thank you for sending us your question, Nia. We're sorry for any troubles you're having with your card and your phone, we'd like to guide you in the right direction for immediate assistance. As you mentioned that you're unable to call us at this time, to best assist you, we recommend visiting any TD Bank Store to have your account and your debit card or credit card reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores. As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message. We hope this helps. Have a great one!
LiShu R, Mount Laurel December 2, 2014 11:22:04 AM
