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I forgot my password and when I tried reset password option it said system failure, authentication failed, and that's because when I was first opening my account I didn't have SSN so the bank doesn't have that information in the their system. Any suggestions?
February 19, 2015 03:24:16 PM
In reply to Lazar, Belgrade
Thanks for joining us here at TD Helps, Lazar. We are sorry to hear about your difficulties and would be happy to help point you in the right direction.
As you are having a hard time resetting your Online Banking password, to better assist you we ask that you connect with us from outside of the US, by dialing (856)-751-9000 or you can call collect from a landline at (215)-569-0518. Once we connect and after account verification, we would be happy to help get you back up and running. Please note, when calling us collect, we will be more than happy to accept the charges on your behalf.
We hope this helps and please enjoy your day.
Colleen B, Mount Laurel
February 19, 2015 03:25:48 PM