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I'm in Italy, I gave my bank my travel notice dates and locations. Card doesn't work and the international phone line doesn't work either. I need to use my card now....thanks
John, Haddon heights
November 1, 2017 08:34:17 AM
In reply to John, Haddon heights
Good morning, John, and thanks for bringing your concerns to TD Helps today.
We're so sorry to hear that you're having trouble reaching one of our Banking Specialist by phone for assistance with your debit card, and we'll be more than happy to help.
We'd first like to take a moment to explain that, currently, TD Helps is not considered a secure forum of contact. Because of this, unfortunately, we are unable to access your account or personal information; however, we'll be happy to get you in touch with someone who can.
As you stated that you're unable to call 1-888-751-9000 from Italy to reach a Banking Specialist, we'd like to recommend that you send us a secure message. Doing so is easy, and can be completed directly from your Online Banking.
To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
If you have any trouble, you're welcome to attempt to connect with a Specialist from our Tech Support Team. For your convenience, Tech Support Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply calling 800-493-7562.
We sincerely hope this helps, John. Enjoy the start of your Wednesday.
Brittany M, Mount Laurel
November 1, 2017 08:34:54 AM