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February 1, 2015 10:45:13 AM
In reply to Kathy, Hartland
Thank you for visiting TD Helps today, Kathy. We're sorry to hear of any troubles you are having with your card and would be happy to help point you in the right direction for assistance.
Please understand that we would like to assist you here; unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists if you are referring to your TD Debit card. After account verification they'd be more than happy to review your account transactions with you and they'll also offer options to get it resolved, such as canceling your current card, issuing a new card and filing a Regulation E dispute form as needed. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
In addition, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If you are referring to the charges on your TD Visa Credit card, we recommend contacting TD Card Services directly for assistance. They're available 24/7 at 888-561-8861 at your convenience.
Thanks again for your visit today! We welcome you back anytime with any other banking questions, and take care.
LiShu R, Mount Laurel
February 1, 2015 10:46:30 AM