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Hi, my card was just suspended while I was trying to make an online purchase, was it because I went over my limit? I'm not sure. How do I unsuspend my card or do I have to call in/visit a TD location?
January 11, 2018 12:11:16 PM
In reply to Zane, Bolton
Good afternoon, Zane, and welcome.
We're sorry to hear that your debit card may have been suspended, and so that we may determine why this may have occurred, as well as assist you with having your card made active again, we'd like to recommend that you connect with us directly.
We apologize for any inconvenience this may cause you; however, please understand that TD Helps is currently not considered secure. Because of this, we are unfortunately unable to access your account or personal information; however, by connecting with one of our Specialist, they'll be more than happy to help.
Banking Specialists can first be reached by dialing 1-888-751-9000, and for your convenience, are available 24 hours a day, 7 days a week. If you'd prefer, Customer Service Representatives are also here to help at any number of our Store locations, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, we understand, and would like to recommend that you then send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again that we were unable to assist you today, Zane, but we look forward to hearing from you soon.
Take care, and have an amazing rest of your Thursday.
Brittany M, Mount Laurel
January 11, 2018 12:12:31 PM