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I was putting in my new card information but I got hit with this message
"Your credit card failed the validity check.
This card is unavailable.
We apologize for the inconvenience, but please check with your credit card company.
If necessary, please contact your credit card company to confirm that there are no restrictions on your card when being used at our store."
February 10, 2018 08:55:27 AM
In reply to Anna, Brooklyn
Good morning, Anna.
We're so sorry to hear that you're having trouble making an online purchase, and we'll be more than happy to help!
When using either your debit or credit card to make an online purchase, one of the most common errors that occur to cause a decline is incorrect information having been inputted. This can include either the CVV code located on the back of your card, your card number, or even the mailing address that you would have linked to your card.
If you have confirmed that the information you have input is correct, and you're still having trouble, we'd like to recommend that you connect with us directly so that we may confirm why your card is being declined.
If you're having trouble with your TD Bank Debit Card, you may call and speak with one of our Banking Specialist, 24/7, by simply dialing 1-888-751-9000. You're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Just in case you may be having trouble with your TD Bank Credit Card, you may connect with one of our Credit Card Specialist instead. Credit Card Specialists are also here to help 24 hours a day, 7 days a week, and can be reached by dialing 1-888-561-8861.
We look forward to assisting you at your earliest convenience, Anna, and we hope you have a fantastic weekend.
Brittany M, Mount Laurel
February 10, 2018 08:56:18 AM