Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
We have a US bank account, but live in Canada. (We also have a Canadian TD bank account). We want to keep our US accounts for incoming deposits, and US bill payments, from the US.
Virginia, Chemainus, BC Canada
September 3, 2015 03:07:01 PM
1 person recommended this |
In reply to Virginia, Chemainus, BC Canada
Thank you for coming to TD Helps, Virginia.
First, since we notice that you're writing in from Chemainus, if you'll be updating the address for an account you have with TD Canada Trust, please take a look here: http://bit.ly/1vGZFFh for instructions that Geoffrey provided regarding this process at that Bank.
On the other hand, if you're writing in to update your address for your TD Bank U.S. account(s), feel free to use any of the options below. Please understand that even though we would like to help you directly here, because TD Helps is considered an unsecured forum, we do not have access to your personal account information to do so.
With that being said, if you have a personal account, you may contact us 24/7 via phone at 888-751-9000 to speak with a Customer Service Representative to update this information on your account.
You may also log in to your TD Bank Online Banking account athttp://bit.ly/1eaISlq to update your address. After logging in, please visit the Customer Service tab and since you have a Canadian address, click on the Send a Message link to provide your new contact information to an agent, who can make this update this manually for you. Kindly note that the Change Address, Telephone Number, Email address link also found on that page won't allow you to enter a non-U.S. address and for this reason, we provided the alternate instruction above.
Another option would be changing your address via mail. Feel free to mail a request to:
TD Bank, NA, 6000 Atrium Way, Mt Laurel, NJ 08054, Mail Stop # NJ5-002-215
As always, you may also change your address by visiting a local TD Bank Store during lobby hours if you'll be in the States. For locations and hours, please check out: http://bit.ly/TDStores. If you are visiting a location, make sure to bring a Valid Photo ID (Driver's license, state issued photo ID, Passport, etc.) and proof of address such as a phone or utilities bill.
For Business Deposit Accounts you may also stop by a TD location, use Online Banking through your business log in or send us a request through the mail, as shown above.
To change your address for a Credit Card, it can be changed by calling 888-561-8861, logging on to http://bit.ly/1lVKil9 or stopping into any TD Bank Store. After logging on you will need to click on Services, Manage Credit Card, then Update Address and Phone Number. An address change will take effect immediately on your Credit Card.
The change of address for a Personal loan can be completed by calling 800-937-5020, stopping into a TD Bank Store or by using our "Send a Message" feature through Online Banking which will send a secured email to change your address.
Unsecured Lines of Credit and Home Equity Lines of Credit (HELOC) can be changed in person at a TD Bank Store or by mail after completing a change of address request form. Change of Address request forms can be received by calling 800-937-5020.
The easiest way to update your address for a TD Go Card is calling TD Go Card's Customer Service Line. They are available 24/7 at 855-219-8050 and they would be happy to help! If you've enrolled your TD Go Card in Online Banking, you can also change the address after you log in. You can reach the log in page by following this link: http://bit.ly/1wibSus. If you have not enrolled, you can begin the process via this link: http://bit.ly/1jWLKzt. Please note that only the parent or guardian may alter any account information for the TD Go Card and all changes take place immediately.
Please be advised that your change of address request can take up to 3 to 5 business days to be completed.
Hope this helps answer your question and have a great day.
Brian M., Mount Laurel
September 3, 2015 03:07:27 PM
1 person recommended this