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February 4, 2016 08:22:32 AM
In reply to Aziz, NY
Welcome to TD Helps, Aziz. We're happy to walk you through changing your password.
If you are unable to log in, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Trouble Logging In” link that is located under the password field. Select the account type and input your User Name. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to provide the information needed, that's okay! You can call us directly at 888-751-9000 and our Banking Specialists will be available to assist you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. Also, you can visit us at any local TD Bank Store, during lobby hours. If you need to reset the password for your BusinessDirect account, please contact us at 800-493-7562, option 2, to speak with our Small Business Team, also available 24/7.
Let us know if you have any other questions, Aziz. Have an awesome day.
Kris M, Mt. Laurel
February 4, 2016 08:22:57 AM