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Hi, I live in Wiesbaden Germany and I have my account by the TD Bank. I only want to change my emailadress. I recieved a new email today and want to chang it but it is not possible do this. Can you help me please.
The old email adress: **************, The new email adress: ****************
William .E. + Marlis .M., Wiesbaden Germany
October 13, 2015 02:41:20 PM
2 people recommended this |
In reply to William .E. + Marlis .M., Wiesbaden Germany
Welcome to the TD Helps community!
To change your email address we ask that you log in to Online Banking. You can do so by clicking here: http://bit.ly/1eaISlq. Once you're logged in, on the right hand side of the page please click on the Customer Service tab and then select Change Address, Phone, E-Mail Address.
If you're not enrolled in Online Banking and would like to sign up, you will need your account number, debit card number and Social Security number to get started. You may use the self-service feature here: http://bit.ly/1lU2qfY. If you have any trouble with the enrollment feel free to contact us from Germany by dialing 1-856-751-9000 or by calling collect, with operator assistance, by asking the operator to dial 1-215-569-0518. This call will have to be completed with a land line telephone.
Please let us know if you have any other questions and take care.
Colleen B, Mount Laurel
October 13, 2015 02:41:56 PM
1 person recommended this
In reply to Colleen, Mount Laurel
Thank you for your answer, I allready went on that side yesterday but I only want to change the emailaddress and it is not possible to put my regular address in there because I have a german address and not in the states.
William.E. +Marlis.M., Wiesbaden,Germany
October 14, 2015 10:51:37 AM
In reply to William.E. +Marlis.M., Wiesbaden,Germany
Thanks for getting back to us, William.
We're sorry to hear you are still having troubles and we recommend reaching out to our 24/7 Tech Support team at 800-493-7562.
We also recommend sending a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 by dialing 1-856-751-9000 or by calling collect with operator assistance, by asking the operator to dial 1-215-569-0518.to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Hope this helps and have a nice day.
Brian M., Mount Laurel
October 14, 2015 10:54:08 AM