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Instructions on the site ask to use a link I cannot see.
Mary Ellen, Philadelphia
April 28, 2015 07:58:29 AM
In reply to Mary Ellen, Philadelphia
Thanks for joining us here at TD Helps, Mary Ellen.
As you are experiencing difficulties with our Online Banking page. We would like to take this opportunity to let you know that www.tdbank.com is compatible with the most popular internet browsers. If you are not using the newest version of your browser, you may wish to update it. Additionally, we recommend trying to use a different browser if the issue persists.
Once you're able to view the page, to change your password and you know your current user name, please click here: http://bit.ly/1eaISlq and select "Forgot Your password." You will need your user name, last four digits of your Social Security number, and successfully answer two challenged security questions. You will then be able to update your password.
A few password tips are listed here:
• Use a combination of numbers, letters and special characters, but no spaces
• Your password should be unique. Memorize it and do not disclose it to anyone else
• Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
• Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are still experiencing difficulties viewing the TD Bank site, we apologize and invite you to connect with our Specialist at 800-493-7562, available 24/7. After account verification, we'd be happy to help with your Online Banking and troubleshoot the issue you are experiencing.
Additionally, you may also visit us during lobby hours for additional assistance. To locate the nearest TD Store, please click here: http://bit.ly/TDStores.
We hope this helps, Mary Ellen. Please let us know if you have any other questions.
Yen D, Mount Laurel
April 28, 2015 08:04:21 AM