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can not find customer service tab on web site as per on line banking instructiions
Richard, Falmouth, Me
August 6, 2014 10:10:46 PM
3 people recommended this |
In reply to Richard, Falmouth, Me
Hey Richard, thanks for your question!
You will only see the "Customer Service" tab if you're logged in to the full site (not the mobile app). Therefore, to change your password we suggest using a computer or the Full Site on your phone to log in. This link will bring you directly to the log in page http://bit.ly/1eaISlq. As long as you know your current user name and password you can type that information in and click "Log In." Once you're able to view your account, across the top of the page you should see multiple tabs please click on the last one titled "Customer Service," then under Self Service you'll see the option that says "Change Password." When creating a new password, here are a few tips:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days.
If you do not remember your current password or cannot log in, you may reset your password through our self-service option. Once you’re at the Log In page, please click on the “Trouble Logging In” link that is located under the password. Select the account type and input your user name and the last four digits of your Social Security number. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password.
If you have any trouble either logging in, locating the "Customer Service" tab or resetting your password please give our Digital Banking Specialists a call 24/7 at 800-493-7562. You're also welcome to visit a TD Bank Store for further assistance. For TD Bank locations please take a look at: http://bit.ly/TDStores.
Thanks again for writing in on TD Helps Richard and have a terrific day.
Cameron P, Mount Laurel
August 6, 2014 10:12:31 PM