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Dear who's concern about this,
I am outside of US early this month and my wife told me she just got my last Monthly Account Statement that showing I had $1 payment for paper statement fee . This morning I was trying log in to my Personal Online Banking Account to changing Monthly Statement term from paper Statement to paperless Statement but I didn't pass the secretary question three times my Personal Online Banking Account had been locked so if it is possible can you help me changed my Monthly Account Statement term to paperless statement and unlock my personal online banking sign in prohibit
Thanks and have a good day,
Johnny, Pembroke Pines
July 18, 2014 06:44:58 PM
1 person recommended this |
In reply to Johnny, Pembroke Pines
We appreciate you writing in to us here at TD Helps, Johnny. We would be happy to help!
Once you've answered your security question incorrectly three times, for your protection, your online banking will be locked until confirmed that it is the signer logging in. To unlock your account, please contact us at 1-800-493-7562 to speak with a Digital Banking Specialist who, after account verification, can unlock your online banking and also provide step-by-step instructions on how to enroll for paperless statements. Because you mentioned you are currently located outside the US, you can call us collect at 856-751-9000. Our Specialist will be happy to help and are available to you 24/7 for your convenience.
Once you’ve successfully logged in, you may also follow the steps below to go paperless:
- Please click on the “Customer Service” tab
- Select the “Online Statement Settings” link which is located under the self-service portion (it will be the sixth link down) or in the "Help & Related Tasks" box (which is located on the left side of the page).
- Please select the account(s) you would like to enroll for Online Statements. Make sure the email address on file is correct.
- You will then be asked to read the “Online (Paperless) Statement Customer Agreement” and the “Hardware and Software Requirements”. Once you have opened and reviewed the 2 documents needed, please check mark the two boxes and select “Save Changes”.
If needed, you can change the email address on file where the Statement Alerts are going to be sent to, you can do so by selecting the "Add or edit email address" link under each account option. Another window will pop up for you to add a new email address or edit current email address. Once you've input the new information, please click on "Save Changes" box.
We hope this information helps Johnny. Let us know if you have any further questions.
Colleen B, Mount Laurel
July 18, 2014 06:47:22 PM