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I was attempting to pay my cellular phone bill online, but received a return email from T-Mobile stating the charge was not authorized. All other online payments work without issue, though.
October 22, 2014 11:01:02 AM
In reply to Alexander, Allentown
Hey Alexander, thanks for bringing your question to us today on TD Helps!
We apologize that you encountered an issue when paying your T-Mobile bill online. As we'd like to assist you directly, unfortunately we do not have access to your personal information since this is considered an unsecured forum.
We welcome you to give one of our Banking Specialists a call 24/7 at 888-751-9000, so that we can review your account and any details of the payment for you. You may also wish to contact T-Mobile, as they may also be able to provide you with info about the cause of the returned payment.
If it's more convenient for you, please visit us at any nearby TD Bank Store for assistance as well. Our stores nearest you can be located at http://bit.ly/TDStores.
Thanks again for your visit Alexander. We hope this is resolved quickly for you, and have a great one!
Megan K, Mount Laurel
October 22, 2014 11:54:21 AM