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On December 15 Aetna took over $700 on my debit or from my checking. They told me they were taking a prorated amount when I called them the beginning of December. I have not been able to resolve this dispute with them after several times on the phone. I would like this payment to be taken back and go in dispute with you? Please advise. Than you. Joanne
February 24, 2015 11:30:43 AM
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In reply to Joanne, Havertown
Good morning, Joanne and thanks for joining us. We'll be glad to advise you further in this instance.
First, we'd like to reassure you that in the event of any trouble with a merchant, we're here to assist you.
In order to dispute a Visa Debit Card transaction you may have with a merchant, it's first necessary to contact the company directly for a resolution and/or refund.
Since it sounds like you may have already done so, if Aetna is unable or unwilling to assist you, you can dispute the item with us. To do so, you're welcome to give us a call 24/7 at 888-751-9000, or stop in at any TD Bank Store found here http://bit.ly/TDStores for assistance. When filing a claim, we recommend taking note of who you may have spoken with, the date, and any other information that may be relevant so that we can include it on your claim.
Just in case the charge was made with your TD Visa Credit Card, you're welcome to call 888-561-8861 for assistance.
We hope the information provided helps, Joanne and best of luck with this! Take care.
Kristen P, Mount Laurel
February 24, 2015 11:32:18 AM