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My refund check was sent to be deposited yesterday according to the state revenue department and has not shown up in my account and I’m just trying to make sure it was received
February 2, 2018 11:19:19 AM
In reply to Freddie, Taylors
Thanks for coming to TD Helps this morning, Freddie.
We'll be more than happy to answer any questions or concerns you may have.
As you mentioned that you were expecting a refund check to be direct deposited into your account, we'd first like to take a moment to explain that, here at TD Bank, direct deposits are posted with the date and time provided by the creditor. If you were informed that your deposit would be credited to your account yesterday, and this deposit has yet to reflect in your account, we'd like to recommend that you connect with the creditor directly for further assistance.
Additionally, if you'd like, you're also welcome to also connect with one of our Specialists, and we'll be happy to review your account with you directly. Please understand that while we'd like to assist you directly, with TD Helps not being a secure forum, we are unfortunately unable to access your account or personal information. But please don't worry!
Banking Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000. As always, Customer Service Representatives are also happy to help at any number of our Store locations, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you'd prefer, you may also send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again that we're unable to assist you directly, Freddie, but we hope you found this information helpful.
Thanks again for stopping by, and have a great rest of your Friday!
Brittany M, Mount Laurel
February 2, 2018 11:20:31 AM