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I received a check in the mail, the bottom corner was torn off along with the envelope.
Can I auto deposit via Mobile deposit? The Routing number at bottom of check is missing first few digits.
January 12, 2015 07:26:05 PM
In reply to Christine, Bristol
Thanks for writing in and sorry to hear you've encountered some difficulties with a check, Christine.
Since you mentioned that the check has been damaged and this has impacted the MICR line of the check (line containing the routing and account information), a new check will be needed. Without complete account information, please keep in mind that the funds from the check may not be able to be collected from the originating bank. We recommend reaching out to the party who provided the check so that they can cancel the existing one and provide a replacement for you. We apologize for any inconvenience this may cause.
For any assistance you may need, we are available 24/7 at 888-751-9000 for your questions and concerns. Or, if you'll be nearby one of our Stores, feel free to stop in during our extended lobby hours. If you click here: http://bit.ly/TDStores, you can find the TD Bank Store and lobby hours nearest you.
We hope we clarified your question, Christine. Best of luck and have a great night.
Kristen P, Mount Laurel
January 12, 2015 07:33:45 PM