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January 23, 2015 07:27:44 PM
In reply to Joseph, Seymour
Great having you here on TD Helps, Joseph and thanks for writing in!
If you'd like to receive a copy of a statement sent to you by mail, we'll be happy to help you. You're welcome to contact a Banking Specialist 24/7 at 888-751-9000, who can mail the statement(s) to your address on file.
If your account is enrolled in Online Banking, you may also send us a Secure Message to place your request. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Just submit your inquiry and a friendly Representative will respond shortly. Your copies will be sent by mail within 7-10 business days, depending on your Postal Office.
Please keep in mind, depending on the copies you are looking for, fees may apply. For more information, please refer to your Account Guide and the current Personal Fee Schedule here: http://bit.ly/1cTejgt (located under “copies”).
If your account happens to be enrolled in paperless statements right now and you'd prefer to cancel this service, please follow the steps below after logging in to your Online Banking account:
-Click the “Customer Service” tab
-Under “Self Service” select the link for “Online Statement Settings”
-Select the option for “Paper Statements”
-Then select the “Save Changes” button
Please note that choosing paper statements may result in a monthly paper statement fee for your account, and the check image service may also be discontinued. Please refer to the Fee Schedule and chart on that page as posted above for additional information.
Hope these options help, Joseph! Thanks again for the question and enjoy your evening.
Kristen P, Mount Laurel
January 23, 2015 07:28:31 PM