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Yesterday (9/27/16) I received a letter dated 9/16/16 saying that I should have received my chip card already and that my debit card was going to be turned off in 10 days.
I have NOT received a chip card. I have only received this letter, >10 days after it was sent. I need someone to followup on 1. Why I haven't received my chip card 2. If my current card has been deactivated, I will need some kind of replacement soon.
I feel that this is an urgent matter, but
Amanda, New York
September 29, 2016 08:38:15 AM
In reply to Amanda, New York
We understand your concern, Amanda. We'd be glad to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Amanda. Have a good day.
Megan K, Mount Laurel
September 29, 2016 08:38:47 AM