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Hello there, I just want to make sure I understand this policy correctly... TD makes funds available to their customers before verifying if the check is actually good or not? Then if the check isn't good the customer has to pay the money back to the back from the funds that were made available, and are no longer?
January 8, 2015 08:25:44 PM
In reply to katherine, Medford
Hey Katherine, thank you for reaching out to us on TD Helps.
We understand your concern and would be more than happy to help clarify and discuss your question with you.
Please note: When a check is verified to not have sufficient funds in the account from the depositor, the funds will be debited from your account. Also, when a check that you have deposited into your personal account has been returned, a return deposit item (RDI) fee is assessed to the account. We recommend checking out http://bit.ly/1cTejgt for more information regarding our RDI fees. Fees assessed to your check issuer would be based off of the financial institution in which the check was drawn from.
If you'd like to verify the status of the account that a TD Bank check is drawn on, you can call one of our Customer Service Representatives 24/7 at 888-751-9000. Please note that, TD Bank will not be able to verify if the funds are available in the account for anyone not listed as an account signer. If the check is drawn from another financial institution, we'd advise you to contact that institution to try to find out the status of the account.
Hope this information helps and feel free to reach out to us again with any other questions. Enjoy your night Katherine!
Justin B, Mount Laurel
January 8, 2015 08:27:17 PM