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Can TD account holders receive money from the clearXchange network, such as that used by Chase? Not worried about popmoney/sending money. Want to know how to get money from Chase to TD...
Jason, St. John's
November 5, 2016 12:57:37 PM
In reply to Jason, St. John's
Thanks for contacting TD Helps today, Jason. We'll be happy to point you in the right direction.
As you are currently attempting to transfer funds from a Chase account in your name to TD account also in your name, you may want to consider our External Transfers service, provided via Online Banking. Our External Transfer service is used if you're sending money from your personal account with TD Bank to your account at another Financial Institution within the United States. You may also initiate a request for funds from your account at another Financial Institution within the United States to your TD account. When using this service to send funds, fees may apply. For Transfers Terms and Conditions, please see: https://go.td.com/1pADlWD, and for more information on the fee schedule, please take a look here: https://go.td.com/1cTejgt.
In order to be eligible to use our External Transfer service, you must have a United States address, a unique United States phone number, a United States issued Social Security number, and a valid unique email address. You must also be enrolled in Online Banking, and intend to use a personal TD Bank Checking, Savings, or Money Market account for the transfer.
If you are already enrolled in Online Banking, please check here: https://go.td.com/1eaISlq. After logging onto your account, please choose the "Transfers" tab. Then click on "Transfer to Accounts Outside TD Bank." You will then be asked to accept a user agreement and review the fee schedule.
After this is completed, you may continue to schedule a transfer by adding your account at a different institution. To do so, select "Add a New Account." You will then be prompted to select the type of account, followed by the account and routing numbers. Once you enter the required fields, the transfer service will then display whether or not you can make an immediate transfer. In some cases, a trial deposit is initiated at the receiving institution for verification purposes.
If you choose to send an External Transfer, you will have two delivery options, three day or next day delivery. The next day delivery option is not available for Savings accounts. To qualify for the next day delivery option, you must wait 90 days from your first successful 3-day transfer and must not have had any transactions that overdrew your account in the past 90 days.
Just in case that you are not currently enrolled in Online Banking for your personal accounts, no worries, we have you covered. You may use our self-service option by visiting https://go.td.com/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM/Debit Card, your Social Security number and your email address. When you finish the enrollment process, you will have immediate access to your account(s).
If you do not have the required information to set up Online Banking, or you need assistance enrolling, you may contact us, 24/7, at 1-888-751-9000 to speak with a Banking Specialist. Upon proper account verification, we would be happy to help get you started.
You're also able to visit any TD Store during lobby hours for assistance. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We hope this helped answer all your questions, Jason, and we hope you have a great day.
Customer Service Team, Mount Laurel
November 5, 2016 12:58:21 PM