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Hello! I have a question about closing my checking account. I'm Karina, I opened an account in TD Bank in 19th of May in 2014, in Wildwood, NJ. I participated in student exchange program and by the end of the period I couldn't close my account in NY because of transaction. And by the mistake i left my debit card in TD Bank's office in New York and was back home. Now I have no opportunity to get into my online banking without the card and close my account. What should I do in that case?
September 14, 2016 08:18:24 AM
In reply to Karina, Kazan
Thank you for your question, Karina. We'd be glad to help.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have moved outside the United States, we do have some options for you to complete your banking without the need to visit a TD Bank Store. Please note, that we offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year.
If you still choose to close your account, we understand and can share some instructions with you to do so. If your account has remaining funds, the easiest way to close the account from abroad is via mailed written request. You may request to close your account and any available money will be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. If you choose to use this method, once the funds have been removed, please contact a Specialist 24/7 from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. It will be necessary to make a specific request to close the account once the balance is zero; please note, the account will not close automatically.
We hope these options help, Karina. Have a good day.
Megan K, Mount Laurel
September 14, 2016 08:19:11 AM
In reply to Megan, Mount Laurel
Megan, hello again!
I cannot do these steps, because i do not know my account number and lost my card. What should i do in that situation?
September 22, 2016 08:03:03 AM
Welcome back, Karina.
If you are enrolled in Online Banking, you are able to sign in to obtain your account number. Please sign in here: http://go.td.com/1eaISlq.
If you have any trouble signing in, we ask that you reach out to the numbers mentioned above for help.
We hope this helps and have a good day!
Megan K, Mount Laurel
September 22, 2016 08:03:14 AM