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I phoned the customer service a month ago asking to close my personal account and the operation at that time was confirmed.
Few days ago I received an alert email saying:
The statement for the following account is now available within TD Bank Online Banking.
which let me think the account is still open.
mauro, fort lauderdale
February 22, 2018 09:23:54 AM
3 people recommended this |
In reply to mauro, fort lauderdale
Thanks for bringing your concerns to TD Helps today, Mauro.
We apologize for any confusion you may be experiencing, and we'll be happy to help.
Before we begin; however, we'd like to take a moment to explain that TD Helps is not considered a secure forum of contact. While we're unable to access your account or personal information via this forum, we'll still be happy to assist you.
Based on the information you have provided, it sounds as though you may have received your final statement. Here at TD Bank, when an account is closed, a final statement will still be provided to you at the end of your statement period. Statement periods can vary depending on when your account was opened.
As you're concerned that your account may still be open, we'd like to recommend reviewing the statement you received to determine if the account was closed. If you'd prefer, you may also connect with us to confirm this information.
For your convenience, our Banking Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000. You may also visit a TD Store location to speak with a Customer Service Representative, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We apologize that we're unable to confirm if your account has been closed, Mauro, but we hope this information helps.
Thanks again for stopping by, and enjoy the start to your morning.
Brittany M, Mount Laurel
February 22, 2018 09:25:29 AM