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moved to different state and wanted to close the account
April 29, 2015 10:41:47 AM
In reply to Kamal, Schaumburg
Thanks for joining us here at TD Helps, Kamal.
We'd hate to see you go due to your move and would like you to know that even if you have moved outside the TD footprint, we do have some options for you to complete your banking without the need to visit a TD Bank Store. We offer an automated system that you can check your balance, review pending transactions recently posted items and more. To access the automated system 24/7, please dial 888-751-9000, to speak with a live Specialist, please select "0" at any point during the recording and we will be more than happy to assist with your banking needs.
Additionally, our Online Banking offers access to similar information. If you are enrolled for Online Banking, you may log in by visiting: http://bit.ly/1eaISlq. If you are not currently enrolled, you can sign up by taking a look here: http://bit.ly/1lU2qfY. After you select the link, please select Personal from the drop down portion listed below. Then, you will need to review and accept the Online Service Agreement for Personal Accounts. You next step requires personal information. You will need to know your account number, have your Social Security number and have your ATM/Debit Card number. Finally, you will need to create three security questions. We invite you to view: http://bit.ly/1lnLZE5 for more information on some of the benefits of Online Banking.
Once enrolled, you have the option of downloading the Mobile Banking Application that allows you to check balances, make transfers and deposits on the go. For more information on our Mobile Banking, please check out: http://bit.ly/1opBqUt.
If you decide to still maintain your account (s) with TD Bank, we are happy to hear this. We recommend that once you have completed your move, that you contact us to update your address and ensure you continue to receive your statements and any other important information.
To request an address change you may visit any of our TD Bank Stores, call Customer Service 24/7 at the number provided above or you can log onto your Online Banking and update this information following these steps:
- Log into your Online Banking Account
- Click on Services tab
- Click on "Change Address, Phone, E-mail Address" link
- Select the desired bank account(s) from the Account drop-down list
- Enter the new information into the corresponding text boxes
- Click the Submit change request button.
- A confirmation screen appears, indicating the changes that will be made to your contact information the following business day
Please note your change of address requests can take up to 3 to 5 business days to be completed.
If you wish to close your account, we understand and would be happy to help. Ways to close your account depend on whether you still have remaining funds or if your account reflects a zero balance.
If your account has remaining funds, an easy way to close the account is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
-Your account number(s)
-Your request to close the account(s)
-Your current address
For your security, please have the letter notarized and mailed to your Home Store. Your Home Store is the TD location you visited to open your Account. If you are unsure of which Store is your Home Store, take a look at http://bit.ly/TDStores.
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. Once the account balance is zero, you can contact a friendly Customer Service Representative to request that the account be closed.
If this option suits you better, we suggest using a local ATM to withdraw funds from your account. If your account is a checking with a Visa debit card, you can also opt to visit a bank in your area to request a cash advance of your funds. Please note that daily limits on personal debit cards are $762.00 for ATM withdrawals, and $5,000.00 for Cash Advances. We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your ATM debit card at a non-TD ATM.
Once the funds have been removed, please contact a Specialist and after account verification, our Specialists would be more than happy to help. Or, if it's easier, you can also send a secure message regarding your request to close your account via Online Banking. Please log on to your account and visit the Customer Service tab. The "Send a Message" link will be available there for you to make your request. Should you require any increase for your debit card limits, this may also be done via this messaging system.
Please note, this request could take 3-5 business days to be processed and updated.
We hope this helps answer your question, Kamal and hope you have a good day!
Yen D, Mount Laurel
April 29, 2015 10:47:07 AM