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can i close a commertial account over the phone?
laura, palm bay
March 1, 2015 04:32:13 PM
In reply to laura, palm bay
Great question, Laura and thanks for writing in this Sunday. We are sorry to see you go but understand if you need to close your account, and can provide you with the steps to do so.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have any questions or concerns about your banking experiences, we invite you to discuss them with us at a TD Store. We're available near you and would like to hear from you; please find your closest Store and lobby hours here: http://bit.ly/TDStores. You're also more than welcome to reach out to our Treasury Management Services at 866-475-7262 for assistance with your current Commercial products.
If you still choose to close your account, we understand and can share some instructions with you here.
To close one of our commercial accounts, it's first necessary to remove any related Treasury Management Services from the account, such as your eTreasury access, Positive Pay, Digital Express, etc. To do so, your Treasury Management Officer will require 30 days' notice. You may contact your officer directly to request to remove these services and notify them of the account closure, or you may also send your request to firstname.lastname@example.org.
After any related services have been removed, you can then visit any TD Bank Store nearby to complete the account closing process, and take a look here: http://bit.ly/TDStores to find one nearest you. We apologize as the closing of a commercial account must be completed at a Store and cannot be done by phone.
Kindly note, if you're referring to closing one of our Small Business products rather than a commercial account, you're also required to visit any TD Store to close it. However, you may omit the first steps mentioned above and stop in to any of our locations directly to complete this.
Hope this provides some help, Laura and don’t hesitate to return if you have additional questions. Best of luck to you and take care.
Kristen P, Mount Laurel
March 1, 2015 04:34:12 PM