Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I need to close my account because I am overseas now, and I won't be back to the US. However, there is still some money in my account, and I am going to spend it all soon but I am afraid I go overdraft due to the change in currency. The other issue is I am afraid my balance becomes zero and you are going to charge me 14 $ as a maintenance fee. In my case, what should I do?
October 22, 2016 01:07:34 PM
In reply to Hattan, Jeddah
Thanks for contacting TD Helps today, Hattan. We'll be happy to point you in the right direction.
Before we begin, we're sorry to hear that you wish to close your account due to your move. We do want to let you know that we are committed to being available when you need us. If you have relocated to an area where TD Bank does not have locations at this time, we do have some options for you to easily do all of your banking from overseas.
We offer an automated system where you have the ability check your balance, review pending transactions, recently posted items, and more. To access our automated system, you may dial 1-800-937-2000. You may also contact us 24/7 at 1-888-751-9000 and our Customer Service Representatives will be more than happy to assist you with your banking needs. As you have stated that you are currently overseas, you may also connect with us by dialing 1-215-569-0518 via landline with an Operator's assistance.
Additionally, our Online Banking offers access to similar information. If you are enrolled in Online Banking, you may log in by visiting https://go.td.com/1eaISlq. If you are not currently enrolled, you may sign up by taking a look here: https://go.td.com/1lU2qfY. After you select the link, please select Personal from the drop down portion listed below. Then, you will need to review and accept the Online Service Agreement for Personal Accounts. Your next step requires personal information. You will need to know your account number, have your Social Security number, and also have your ATM/Debit Card number. Finally, you will need to create three security questions. We invite you to view: https://go.td.com/1NsLes1 for more information on some of the benefits of Online Banking.
Once enrolled, you have the option of downloading the Mobile Banking Application that allows you to check balances, and even make transfers and deposits on the go! If you have any questions or need assistance with the enrollment process, please feel free to contact our Digital Banking Specialists, 24/7, at 800-493-7562. For more information on our Mobile Banking, please check out: https://go.td.com/1opBqUt.
If you still wish to close your account, we understand and would be happy to help. Ways to close your account depends on whether you still have remaining funds, or if your account reflects a zero balance.
If your account has remaining funds, an easy way to close the account is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized and mailed to your Home Store. Your Home Store is the TD location you visited to open your Account. If you are unsure of which Store is your Home Store, take a look at http://go.td.com/1f9DSJR.
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. Once the account balance is zero, you may contact a friendly Customer Service Representative to request that the account be closed.
If this option suits you better, we suggest using a local ATM to withdraw funds from your account. If your account is a checking with a Visa Debit Card, you may also opt to visit a bank in your area to request a cash advance of your funds. Please note that daily limits on personal debit cards are $762.00 for ATM withdrawals, and $5,000.00 for Cash Advances. We encourage you to check out our current fee schedule, https://go.td.com/1cTejgt, as it outlines any applicable fees that may come into play when you use your ATM debit card at a non-TD ATM. In addition, as you are currently overseas, please be aware that these transactions may not be debited for the same amount that you intended to withdraw from your TD Bank account due to the current exchange rate at that time.
Once the funds have been removed, please contact a Specialist, 24/7, at the number listed above. Once you have connected, and after account verification, our Specialists will be more than happy to help. Or, if it's easier, you may also send a Representative your request to close your account via Online Banking. Please log in to your account here: https://go.td.com/1eaISlq. Once you are logged in, visit the Customer Service tab. The "Send a Message" link will be available there for you to make your request. Should you require any increase for your debit card limits, this may also be done via this messaging system.
Please note, this request could take 2-3 business days to be completed.
We hope this helped answer your question Hattan, and we hope you have a great weekend.
Customer Service Team, Mount Laurel
October 22, 2016 01:14:13 PM