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I closed my personal checking and savings account because I no longer live by any locations. However, I later received a statement in the mail saying a maintenance fee has been charged since interest had been pending and the account never closed. I do not live near any location and this has become very inconvenient. How do I get rid of the $0.32 in the account and close it once and for all?
February 2, 2018 02:04:55 PM
In reply to Denise, Richmond
Good afternoon, Denise, and welcome to TD Helps.
We're sorry to hear that you're having so much trouble closing your account, and we'll be more than happy to help.
Here at TD Bank, when an account that needs to be closed has a balance, we are unfortunately unable to close that account over the phone or by secure message. However, please don't worry, as we'll still be happy to help.
We'd first like to recommend that you send TD Bank a written, signed, and notarized letter with your request to the following address:
TD Bank, N.A.
Your home Store address
Your home Store's telephone number
If you're unsure of the information for your home Store, you're more than welcome to connect with us directly, and we'll be happy to provide you with this information. You're first welcome to call 1-888-751-9000 to speak with a Banking Specialist, 24/7, or you may also send us a secure message.
To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
If you're unable to mail us a letter, we'd also like to recommend attempting to withdrawal the funds from your account from your current location to bring the account to a zero dollar balance. If you're able to successfully do so, you may simply connect with us at the number above, or even by secure message, to request to have your account closed, and we'll be happy to process this request for you.
We sincerely apologize that we're unable to assist you directly, Denise, but we hope you find this information helpful, and please let us know if you have any additional questions.
Take care, and have a good weekend.
Brittany M, Mount Laurel
February 2, 2018 02:07:05 PM